Connecting Calls to Save Lives
THE VITAL LINK
The CDA is committed to excellence, dedicated to professional and technical progress, and motivated to serve as a vital link between the public and public safety organizations.
The Agency is headed by a director with an administrative staff, 12 shift supervisors and 80 Public Safety Communications Operators (PSCO). PSCOs complete an intensive in-service training program under the guidance of certified and experienced Communication Training Officers (CTO) and are cross-trained as call takers, law enforcement dispatchers, fire dispatchers, and teletype operators.
The CDA is equipped with state of the art technology; including an 800 MHz digital radio system, Computer Aided Dispatch (CAD) system to monitor public safety responder’s activity, Automatic Vehicle Locator / Global Positioning Satellite (AVL/GPS) that tracks the location of public safety vehicles, and an FCIC/NCIC system.
CDA personnel process and prioritize incoming calls for law enforcement, emergency medical services and firefighters. It is the job of the call takers to obtain critical information accurately and quickly in order to maintain safety for first responders, enhance swift and efficient apprehension of criminals, and facilitate timely responses to citizens in need.
Our operators derive a great deal of satisfaction knowing that every day they are able help people resolve problems during crucial times in their lives.